FAQ

General

Most babies us between 2,500 and 3,000 disposable diapers in just their first year of life, and they continue requiring diapers until they are potty trained. Not to mention, disposable diapers account for 2 percent of the U.S.’s landfill waste.

Disposing of diapers vary by location, In Toronto you can dispose Nateen Diapers in the green (compost) bin, the bag where diapers come must go in the recycling blue bin. In Most locations though diapers still go in your regular black bin, but since Nateen diapers are biodegradable they will decompose much faster (3-6 years) vs regular diapers (300+ years)

We at Nateen are looking to make the company more sustainable, more and more environmentally friendly. We have an objective and we will seek to produce all of our products so that they are 100% biodegradable. Today we already have products like this, but most are 80% biodegradable.

All the materials used for our products are sourced in an environmentally friendly way (see FSC certificate). In addition, we do not use GMO materials to manufacture our products and Nateen follows strict environmental guidelines (see all of our sustainable certificates).

Our diapers decompose within 3 – 6 years VS 300+ years for regular diapers. They are free of chlorine bleach and fragrances which can damage landfills.

We at Nateen are looking to make the company more sustainable, more and more environmentally friendly. In order to produce the best products, we need the best raw materials. That is why we seek the best companies that are sustainable, that have certificates, as this is part of our culture. Below are some of our certificates, labels and partner companies that prove our commitment to the world we live in.

  • FSC certificate: Forest Stewardship Council certification gives customers the option to choose forest products like paper and wood that have been sourced in an environmentally friendly, socially responsible and economically viable manner
  • NON-GMO Frei Von Gentechnik: Aligned with European Union norms, this certificate guarantees that our product do not contain any genetically modified raw materials
  • Weyerhauser Company Certificate: Nateen only buys raw materials to do our products. Weyerhauser is one of our business partner from where we supplies our factories with their products.
  • Environmental Management System Certificate: provides practical tools for companies and organizations of all kinds looking to manage their environmental responsibilities.
  • FSC certificate: Forest Stewardship Council certification gives customers the option to choose forest products like paper and wood that have been sourced in an environmentally friendly, socially responsible and economically viable manner
  • FDA: The Food and Drug Administration is responsible for protecting the public health by ensuring the safety, efficacy, and security of human and veterinary drugs, biological products, and medical devices; and by ensuring the safety of our nation's food supply, cosmetics, and products that emit radiation.
  • Hippo Allergenic Certificate: Certifies that our products can't cause any type of allergy.
  • Hygiene Certificate: The hygienic certificate confirms conformity of products and services with the sanitary norms and strict observance of the established rules in the process of manufacture, storage, transportation and the sale of products and services.

 

ISOs:

  • ISO9001: ISO 9001 is the international standard for a quality management system
  • ISO13485: it represents the requirements for a comprehensive quality management system for the design and manufacture of medical devices.
  • ISO14001:  is the international standard that specifies requirements for an effective environmental management system (EMS). It provides a framework that an organization can follow, rather than establishing environmental performance requirements.

We try to carry enough inventory of our products, however some times we might sold out a reference. In this case, send us an email at info@nateen-canada.ca and we will let you know as soon as it becomes available

Fluff Pulp from Weyerhaeuser: 43% - 48% of diaper is made of natural cellulose pulp (short term biodegradability)

Japanese Sandia SAP: 27% - 32% of diaper is made of super absorbent polymer (SAP). We use the best kind in the world (medium term biodegradability)

Rayon: 1% app. of diaper is made Rayon fibers (long term biodegradability)

Poly-Lactic Hot Melt Adhesive: 6% app. Hot melt adhesive used in disposable products like diapers and napkins (short term biodegradability)

PE and PPE: 15%- 21% of diaper contains PE and PPE which are the elastics that go on the waist, in the anti-leak barriers, as well as the Velcro straps (biodegradability in "long term")

Shipping

You will be charge for your product after finishing the checkout process.

In case of a subscription, you will be charge the date that you picked for your order to be sent out.

Our shippng center fulfill all the order from Monday to Friday. If your order was submitted before 1pm EST, this will be shipped the same day. All the order received after this time will be sent out the following business day. 

Unfortunately, we can not tell you exactly how much your shipping cost will be until it is calculated at checkout, it may vary from one order to another as it will be base on the size of your order

We work with different carriers, some of them are Canpa, Canada post, UPS, DHL and Purolator. You will receive an email letting you know what carrier will deliver your order along with the tracking number

You will receive a tracking number as soon as your product is shipped out from our shipping center. In the case that you receive an email notifying you that your product was shipped and is missing the tracking number please email us at info@nateen-canada.ca, so we can help you. 

All of the orders received by 1pm EST are processed and delivered the same day. For orders submitted after this time will be processes and delivered the following business day.

As we are the official distributor of Nateen for Canada, we cover all of the canadian Territory. If you are not in Canada and would like to find out where you can buy it, just click here

Yes, it is. Our diapers come in a recyclable cardboard box. 

By joining our monthly subscription, you can make sure your monthly order will be free shipping. 

As soon as you make your order, you'll receive an order confirmation email from us to let you know that we have received your order. After this you'll receive an email letting you know that your order has been shipped from our shipping centre, along with a tracking number that will allow you to track your order until it gets delivered to your door.

If you have a question about the status of your order, please reply to your order update email

 

Subscription

Yes, you can change your frequency shipping by changing it within your account at least 7 days before it is supposed to be delivery. 

If you need to change your address just go to your account and change any of your information 

 

You can change your ship date by logging into your account. Please make sure that this change is done at least 7 days before your order is supposed to be delivered, otherwise our shipping center might not have enough time to reschedule your order.

Unfortunately this is not possible due to the free shippping discount that we apply to the subscription orders and that will be continuously applied while you have your subscription active.

As soon as you choose the subscription option on the product page, you will be able to see the 10% off on the value of the product.

After you have added the Subscribe and Save option to your cart and you are ready to finish the order, you will have to use the "FREE SHIPPING" code at checkout.

Unfortunately, the free shipping code can not be applied automatically to the subscription order. We are working closely with Shopify to create a more convenient option for you. In the meantime you just need to type "FREE SHIPPING" on the discount code box at checkout

We can not combine 2 discounts on the same product, this is why we will always maintain the subscription discount as the most cost-effective for our customers. When you subscribe with us you get 10% off and Free Shipping in all of your Subscription orders.